DELIVERY

All orders are dispatched within 24 hours of the order being placed, and the payment being cleared.

Delivery Type

Cost

Service Description

Standard Delivery (£30 and over)

Free

Royal Mail Tracked 48 (2-3 working days)

Standard Delivery (Under £30)

£2.99

Royal Mail Tracked 48 (2-3 working days)

Expedited Delivery

£3.99

Free for all orders over £100

Royal Mail Tracked 24 (1-2 working days)

Guaranteed Next Day Delivery

£6.99

Free for all orders over £500

Royal Mail Special Delivery (Delivered by 1pm the next working day)

If you would like to purchase an expedited delivery option, please complete the following steps:

  1. Complete your order online using the free standard delivery option.
  2. Send an email to info@parishiltonskincare.co.uk writing your order number/name in the subject title and explaining which delivery option you would like.
  3. We will send you a Paypal invoice for the additional delivery cost which you will need to clear.

Once the invoice is cleared, we will change the delivery service of your order.

Returns Policy

We offer a full refund on return of product within thirty (30) days of the date of purchase. To be eligible for a full refund, the item must be returned unopened, unused and in its original packaging. If more than 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

Non-returnable items include:

  • Gift Cards

To initiate a return, please send us an email to info@parishiltonskincare.co.uk or use the online enquiry form on the website. Please write 'Return' and your order number in the subject title.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at info@parishiltonskincare.co.uk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@parishiltonskincare.co.uk

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

To return your product, you should mail your product to:

Paris Hilton Skincare UK
18 Surrey Road,
North Harrow
Middlesex
HA1 4NH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend that you use a trackable shipping service or purchasing shipping insurance when sending items back to us. We don't guarantee that we will receive your returned item.

For further information about our delivery and returns process, please contact us at: info@parishiltonskincare.co.uk